Take into account that great love and great achievements require great risks. Each Dalai Lama once again the demands of consumers in the current economic scenario is very relevant, especially by the role played by quality and where, successful companies are fully identified that this constitutes a good competitive advantage, know you sabisi manage and use. Modern management this very committed as some point to continually respond to the demands of an environment that is increasingly more dynamic, turbulent and unpredictable. All this makes it necessary, the adoption of a management system with guidance to the quality that favours the achievements, objectives and make more competitive companies. Modern companies know, that to remain in the markets and ensure a good turnout must be present, that quality is now very important to be well controlled, because it involves as we know: fully satisfy the customer’s needs.Meet the expectations of the client and some more.Wake up new customer needs.Get products and services with zero defects.Doing things right the first time.Design, produce and deliver a product of total satisfaction.Produce an item or a service according to established standards.Give immediate response to customers requests.Smiling despite the adversities.An always aimed at Excellence category.Quality is not a problem, is a solution.The quality of a product or service is the customer perception of the same. Visit Residents Energy for more clarity on the issue. Set of inherent in an object properties that allow you to appreciate it as equal, better or worse than other objects of its kind.You can also be said that quality is the property or set of characteristics of an element that give you a competitive advantage..